You can truly appreciate when a CEO gives some candid
(or-not-so-candid) truth. That is,
unless they say how they feel by questioning their customer base level of intelligence
as the CEO of Ryanair was so inclined to.
For those that don’t know, Ryanair is an Irish airline
primarily based out of Dublin and London Stansted Airports. It is known for some of the lowest ticket
fares in Europe, but plenty of secondary charges much in the vein of Spirit
Airlines domestically. The argument made is that their airline is the
best value for customers that don’t require “extras” like baggage. Unfortunately for most travelers, they are surprised
with the weighty fees that accumulate when checking in and are left feeling
like they have had a “fast one” pulled on them.
This was the case for a British mother who ended up paying
about $380 so that her family could get their boarding passes to fly home from
Spain. After Ms. McLeod’s complaint received
some worldwide attention on Facebook the CEO of Ryanair, Michael O’Leary, had
this to say:
“We think Mrs. McLeod should pay 60 Euros for being so
stupid. She wasn’t able to print her
boarding card because, as you know, there are no Internet cafes in Alicante, no
hotels where they could print them out for you, and you couldn’t get to a fax
machine so some friend at home can print them and fax them to you.”
A couple days later, the brazen CEO stated, “I was not
calling her stupid, but all those passengers are stupid who think we will
change our policies or our fees.”
No comments:
Post a Comment