need more reasons to use a travel agency?

With the first big seasonal snowstorm to hit the US, can you imagine that the travelers that did what the airline seem to "want" them to do, which is book on their websites, called to change flights and got a recording that said in essence "we are busy now, call back later" and hung up on you. This was the experience with many of the major carriers and OTA's (online travel agencies) as they are just simply not set up for a high call volume model anymore. Travel agencies changed staffing and answered their phones to service the clients & customers.

What do you do when at the airport and the airline tells you that due to bad weather, the earliest you can be rebooked on next flight is 3 days from now? (With airline running at 80%-90% capacity, if just a few flights cancel and they do not run additional service, this is the scenario you will be faced with). You call your travel agent to find the best value hotel room available and maybe even use the benefit from the travel insurance you purchased from that agency. Now, except for the inconvenience of time, (which you cant avoid with weather), you are out of pocket zero additional money and have received quick customer service. If you think the airline agent at the airport is ready, willing & able to help you source a hotel to go to, think again. That is just not something they will do.

Use travel agencies, Use POTHOS!
It is smart business!